Frequency Ask Questions :

1. Which mobile network does this service support?
It is available to all Maxis & DiGi users

2. How much does it costs to use this service?
Users will be charged the standard SMS request fee and RM0.30 for each SMS result received.

3. Are users charged for receiving help, error or informational messages as well?
No, users will not be charged for receiving help, error and informational messages.

4. What is the difference between using '9Nine™ Info on Demand' and '9Nine™ Subscription' service?
9Nine™ Info on Demand - You will receive the latest draw results for Magnum 4D, Pan Malaysian Pools and Sports Toto ONCE ONLY each time you send a service request

9Nine™ Subscription Service - You will receive the draw results for Magnum 4D, Pan Malaysian Pools and Sports Toto on EVERY draw day (Wednesday, Saturday and Sunday) after you subscribed to the service

5. Today is the draw day but when I sent a 9Nine™ 'Info on Demand' command, I received the results from an earlier Draw Day.
Results are usually released after 7.30pm on the Draw Day.If you requested for the results BEFORE 7.00pm on the Draw day, you will receive the previous Draw Day's results.If you requested for the results AFTER 7.00pm on the Draw day and the results are not released yet, you will receive the following message "Results not available yet! Please do not request again. The results will be sent once it is available. You are not charged for this SMS." You will be sent the requested results INSTANTLY and ONLY ONCE when they are released and available.

6. Where can I get more help?
You may contact our customer helpline at (03) 21613730 from 9am till 6pm on Monday to Friday.

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